Responsabilities

We are looking for a driven and strategic Customer Success Manager to join our founding team and play a critical role in building long-term relationships with our customers. As an early member of the team, you will own the full customer lifecycle- from onboarding to expansion- ensuring our clients derive maximum value from our AI-powered platform.

This is a unique opportunity to shape the Customer Success function from the ground up in a fast-growing B2B SaaS company leveraging cutting-edge AI technologies. If you are passionate about working closely with customers, influencing product direction, and building scalable processes, we’d love to meet you.

Key Responsibilities:

Own the end-to-end customer journey, including onboarding, adoption, retention, and expansion.
Serve as the primary point of contact for customers, building strong, trusted relationships with key stakeholders.
Drive product adoption and ensure customers achieve measurable business outcomes using our AI solutions.
Work cross-functionally with Product, R&D, and Sales to relay customer feedback and influence the product roadmap.
Identify opportunities for upsell and expansion within existing accounts.
Develop and refine scalable Customer Success processes, playbooks, and best practices.
Proactively monitor customer health and mitigate risks to ensure high retention rates.
Lead onboarding processes and ensure smooth implementation tailored to each client’s needs.

Qualifications:

3+ years of experience in Customer Success, Account Management, or a similar client-facing role in a B2B SaaS company.
Strong ability to understand technical products (experience with AI/ML products is a plus).
Excellent communication and relationship-building skills with both technical and business stakeholders.
Proven track record of driving customer retention and growth.
Highly proactive and independent, with the ability to operate in a fast-paced startup environment.
Strong problem-solving skills and a customer-first mindset.
Experience working closely with product and engineering teams.